Effective Date: 1st January 2026
Website: https://themokshaholidays.com
At The Moksha Holidays, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, book a trip, or communicate with us.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
The Moksha Holidays is a travel and pilgrimage company offering spiritual journeys, treks, and curated travel experiences, especially across Uttarakhand Yatras, Himalayan destinations, and sacred circuits such as Char Dham, Panch Kedar, Kedarnath, Badrinath, Tungnath, Madhyamaheshwar, Rudranath, Kalpeshwar, and other pilgrimage and trekking routes.
Our website address is:
https://themokshaholidays.com
If you have any questions regarding this Privacy Policy, you may contact us through the details provided on our website.
2. Information We Collect
We may collect personal and non-personal information when you interact with our website or contact us for travel-related services.
A. Personal Information
We may collect the following details from you:
B. Booking & Travel Information
When you book a trip or request assistance, we may also collect:
C. Automatically Collected Information
When you visit our website, some technical information may be collected automatically, such as:
This information helps us improve website performance, user experience, and security.
3. How We Use Your Information
We use your information to provide better service, respond to inquiries, and manage travel-related assistance efficiently.
Your information may be used for the following purposes:
We do not use your information irresponsibly, and we only collect what is reasonably necessary to assist you with your travel journey.
4. Tourism & Yatra-Specific Data Use
Because we operate in pilgrimage and mountain travel sectors, some information may be required to ensure smoother coordination and safer travel planning.
For certain trips, especially in Uttarakhand Yatras, your information may be used for:
Important Note:-
For some yatras, treks, or pilgrimage routes, authorities or local partners may require limited travel-related information for:
We only request such details when reasonably required.
5. Comments on Our Website
If visitors leave comments on our website, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam and maintain website security.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. Once your comment is approved, your profile picture may be visible publicly next to your comment.
We reserve the right to moderate, approve, or remove comments that are:
6. Contact Forms, Inquiry Forms & WhatsApp Communication
When you contact us through:
we may store the information you provide in order to:
Important:-
By contacting us through WhatsApp, forms, or direct inquiry channels, you consent to being contacted regarding your inquiry, booking, or requested services.
We do not sell your personal contact information to third parties.
7. Media & Images
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location information from uploaded images.
This is especially important for:
If we use customer images, testimonials, or trip photographs for promotional purposes, we will do so responsibly and respectfully.
8. Cookies
Our website may use cookies to improve your browsing experience.
Cookies are small files stored on your browser that help us:
Examples of Cookie Use
You can disable cookies through your browser settings, but some parts of the website may not function properly.
9. Embedded Content from Other Websites
Articles or pages on our website may include embedded content such as:
Embedded content from third-party websites behaves in the same way as if you visited those websites directly.
These third-party websites may:
We are not responsible for the privacy practices of third-party websites, and we encourage users to review their privacy policies separately.
10. Payments & Financial Information
If you make a payment for a trip, booking, or service, we may retain limited booking-related payment information for administrative and confirmation purposes.
This may include:
Important:-
We do not store sensitive card or banking credentials on our website unless handled securely through an authorized payment service provider.
Users are advised to make payments only through:
This is especially important during Uttarakhand Yatra seasons, where online scams and fake travel agents are common.
11. Fraud Prevention & Booking Safety
To protect our customers and maintain booking transparency, we may use collected information for:
Travel Safety Notice
Customers are advised to:
We may contact customers to verify suspicious or incomplete booking requests for safety purposes.
12. Who We Share Your Data With
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
However, in order to provide travel services, we may share necessary information with trusted service partners only when required, such as:
We only share information that is reasonably necessary to provide the requested service.
Examples:-
For example, if you book a Yatra package, limited details may need to be shared with:
We do not share unnecessary personal data.
13. How Long We Retain Your Data
We retain personal data only for as long as necessary for legitimate business, operational, legal, or customer support purposes.
Examples:-
We may retain some data where necessary for:
14. What Rights You Have Over Your Data
If you have contacted us, left a comment, or submitted personal information through our website, you may request to:
Please note that we may retain certain information where required for:
To make such a request, please contact us through the contact details listed on our website.
15. Data Security
We take reasonable steps to protect your information from:
While no website or digital platform can guarantee absolute security, we strive to maintain appropriate security practices to protect user information and booking-related communication.
We encourage users to also protect their own data by:
16. Children’s Privacy
Our services are generally intended for adults, families, and group travelers planning pilgrimages, tours, and treks.
We do not knowingly collect personal information from children without the involvement of a parent, guardian, or responsible adult.
If you believe a child has submitted personal information without appropriate supervision, please contact us so we can review and remove the data if necessary.
17. Third-Party Links
Our website may contain links to third-party websites such as:
We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review their respective privacy policies before sharing information.
18. Compliance with Government / Yatra Requirements
For certain Yatras, pilgrimage routes, or tourism operations, we may be required to assist travelers with information relevant to:
Please note that government procedures and Yatra regulations may change from time to time, and users are advised to verify official requirements before travel.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Any updates will be posted on this page with the revised effective date.
We encourage users to review this page periodically.
20. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the official contact details available on our website:
The Moksha Holidays
Effective Date: 1st January 2026
Website: https://themokshaholidays.com
Welcome to The Moksha Holidays. By accessing our website, submitting an inquiry, making a booking, or using any of our travel services, you agree to the following Terms & Conditions.
Please read these terms carefully before confirming any tour, Yatra, trek, or travel service with us.
1. Company Overview
The Moksha Holidays provides pilgrimage tours, spiritual journeys, treks, fixed departures, customized travel experiences, and related travel services, especially for destinations in Uttarakhand and other Himalayan spiritual circuits.
Our services may include, but are not limited to:
2. Booking Confirmation
A booking is considered confirmed only after:
Submitting an inquiry alone does not guarantee a confirmed seat, hotel, transport, helicopter slot, or service reservation.
Important
All bookings are subject to:
3. Pricing & Package Rates
All prices shared by The Moksha Holidays are based on:
Prices may vary depending on:
Important:-
Quoted package prices are valid only for the time period mentioned in the quotation or communication.
Until booking is confirmed with payment, rates and availability may change.
4. Inclusions & Exclusions
Every package or itinerary will have specific inclusions and exclusions.
Inclusions may include:
Exclusions may include:
Customers are advised to read their itinerary and package details carefully before booking.
5. Travel Documents & Guest Responsibility
Guests are responsible for providing accurate and complete details at the time of booking.
You may be required to provide:
Important
Any issue arising due to:
shall be the sole responsibility of the traveler.
6. Health, Fitness & Medical Responsibility
Many Yatras and Himalayan trips involve:
By booking a Yatra or trek with us, the traveler confirms that they are physically and mentally fit for the journey.
We strongly advise all travelers to:
Important
The Moksha Holidays shall not be held responsible for any medical emergency, health issue, altitude sickness, injury, or physical difficulty arising during the journey due to pre-existing conditions, lack of preparation, or personal negligence.
7. Itinerary Changes
Travel in Uttarakhand and Himalayan regions is highly dependent on:
Because of this, itineraries may need to be changed, adjusted, delayed, rerouted, or modified.
This may include:
Important
Such changes may be necessary for the safety and practicality of the trip and do not automatically qualify for compensation or refund.
8. Weather, Road, and Mountain Conditions
Travel in Uttarakhand, especially during pilgrimage and trekking seasons, is subject to changing environmental conditions.
Possible disruptions include:
Important
The Moksha Holidays is not responsible for losses, delays, discomfort, or changes caused by natural, climatic, or geographical conditions beyond our control.
Travelers are expected to understand and accept the practical nature of mountain travel.
9. Temple Access / Yatra Conditions
Temple access, darshan timing, route access, and pilgrimage operations are subject to:
We do our best to guide and coordinate the journey smoothly, but we cannot guarantee:
10. Helicopter Bookings (If Applicable)
For Yatras where helicopter bookings are involved, please note:
Important
The Moksha Holidays is not responsible for:
If helicopter booking assistance is provided, it is done on a coordination basis only unless otherwise specified.
11. Accommodation & Transport
Hotels, guest houses, camps, homestays, dharamshalas, and transport arrangements are provided as per package category, route feasibility, and operational availability.
Important
In remote pilgrimage and trekking regions such as:
accommodation may be basic and limited compared to city standards.
Guests are expected to travel with realistic expectations, especially in remote Himalayan areas.
Room allocation
12. Meals & Food Conditions
Meal plans vary by package and route.
In remote Himalayan or pilgrimage sectors, food options may be:
Important
Special dietary requirements should be informed in advance, but cannot always be guaranteed in remote areas.
13. Guest Conduct
All travelers are expected to behave respectfully and responsibly throughout the journey.
Guests must not:
Important
If a traveler’s behavior causes serious disruption, danger, or legal issues, The Moksha Holidays reserves the right to discontinue services for that traveler without refund.
14. Use of Photos / Testimonials
Photographs, videos, reviews, or testimonials shared by travelers may be used by The Moksha Holidays for promotional or social media purposes unless specifically requested otherwise by the traveler.
This may include use on:
If you do not wish your images or testimonial to be used, you may inform us in writing.
15. Liability Limitation
The Moksha Holidays acts as a travel organizer / coordinator and works with hotels, transport providers, local operators, and support teams to provide services.
We shall not be liable for loss, delay, injury, damage, or inconvenience caused by circumstances beyond our reasonable control, including but not limited to:
Important
Travelers are strongly advised to travel responsibly and, where appropriate, obtain personal travel insurance.
16. Force Majeure
No liability shall arise for failure or delay in performance due to events beyond reasonable control, including but not limited to:
In such cases, necessary itinerary changes or operational adjustments may be made in the interest of safety and practicality.
17. Refunds & Cancellations
All cancellations and refunds shall be governed by our official Cancellation & Refund Policy available on the website.
Guests are advised to read it carefully before booking.
18. Website Content Disclaimer
While we make every effort to provide accurate information on our website, details such as:
may change without prior notice.
Website content is for general guidance and should not be treated as a guaranteed operational commitment unless specifically confirmed during booking.
19. Governing Understanding
By booking any service with The Moksha Holidays, the traveler acknowledges that mountain and pilgrimage travel involves practical unpredictability and agrees to cooperate with route, weather, and operational realities.
For booking support or queries, please contact us.
The Moksha Holidays
Effective Date: 1st January 2026
Website: https://themokshaholidays.com
At The Moksha Holidays, we understand that travel plans may change due to personal, medical, or operational reasons. This Cancellation & Refund Policy explains how cancellations, refunds, postponements, and trip adjustments are handled.
Because we operate in Uttarakhand Yatra, pilgrimage, and Himalayan travel sectors, many arrangements are made in advance with hotels, transport providers, local teams, and seasonal operators. Therefore, cancellation charges may apply.
1. Booking Amount / Advance Payment
To confirm a booking, an advance payment is generally required.
Important
Advance / booking amount may be:
depending on the trip type, service block, booking timeline, and vendor terms.
The exact payment structure may vary by package and departure.
2. Cancellation by the Traveler
If a traveler wishes to cancel a confirmed booking, the cancellation must be communicated to us in writing via:
Cancellation charges will be applicable from the date we receive the cancellation request.
3. Standard Cancellation Charges
Unless otherwise stated in writing for a specific package, the following general cancellation policy may apply:
For Land Packages / Standard Yatra Tours
Important
The final refund amount depends on:
4. Non-Refundable Components
The following may be fully or partially non-refundable, depending on supplier / operator rules:
Important
Certain high-demand pilgrimage dates and long weekends may carry stricter cancellation rules.
5. Helicopter Bookings (If Applicable)
Helicopter bookings are governed by the terms of the respective authorized operator / official booking system.
Important
Refunds for helicopter tickets are subject to:
The Moksha Holidays does not control helicopter refund timelines, cancellation approvals, or operator decisions unless otherwise stated.
If booking assistance is provided by us, any refund will depend entirely on the applicable helicopter provider policy.
6. Cancellation Due to Weather / Natural Conditions
Travel in Uttarakhand and Himalayan pilgrimage sectors is highly weather-dependent.
Trips may be delayed, altered, interrupted, or affected due to:
Important
Such situations are considered beyond our control and may not qualify for a full refund.
In such cases, the following may be offered depending on practical feasibility:
Refunds, if any, will depend on what costs are actually recoverable from hotels, transport, and local vendors.
7. Trip Postponement / Date Change
In some cases, travelers may request a date change instead of cancellation.
Date changes may be considered based on:
Important
A date change is not guaranteed and may involve:
8. Cancellation by The Moksha Holidays
In rare cases, The Moksha Holidays may need to cancel or significantly alter a trip due to:
In such cases, we will make reasonable efforts to offer one of the following, depending on the situation:
Important
Refunds will not automatically include compensation for:
9. No Show Policy
If a traveler fails to join the trip, misses pickup, arrives late, or does not report on time without prior coordination, it will be treated as a No Show.
In such cases:
10. Unused Services
No refund will normally be provided for unused services once the trip has started, including but not limited to:
This applies even if the traveler voluntarily skips any part of the trip.
11. Medical Withdrawal / Personal Reasons
If a traveler cancels or discontinues a trip due to:
refunds, if any, will be subject to actual recoverable costs only.
Important
We strongly recommend that travelers consider appropriate travel insurance if they want additional protection for such situations.
12. Refund Processing Time
Approved refunds, where applicable, are generally processed within a reasonable time after:
Important
Refund processing may take longer where third-party vendors, hotels, transport operators, or helicopter providers are involved.
13. Mode of Refund
Refunds, if approved, will generally be processed through the same mode of payment or through an officially agreed payment method.
Refunds will be issued only to the original payer or authorized booking contact, unless otherwise verified.
14. Force Majeure
No guaranteed refund shall arise in situations beyond our reasonable control, including but not limited to:
In such cases, actual refund eligibility depends entirely on what costs remain recoverable.
15. Important Guest Advisory
Before booking any Uttarakhand Yatra or Himalayan trip, all travelers are strongly advised to understand that:
Travelers should book only if they are comfortable with these practical realities.
16. Contact Us
For cancellation or refund-related support, please contact:
The Moksha Holidays
Phone / WhatsApp: 919027864668
Email: info@themokshaholidays.com
Office Address: Hotel Shiv Vilas Palace by The Moksha Holidays, Village Rudrapur, Jaakhdhar Bansu Rd, Guptkashi, Uttarakhand 246439.
